General FAQs

Please find answers to our most commonly asked questions. If you cannot find the answer to your query here, please contact us.

Ordering

How long will it take for my order to be processed?

We will aim to have your order processed with 24 hours (excluding weekends & public holidays)

What Payment methods do you accept?

We accept Debit & Credit Cards via Stripe & Paypal Checkout. You can also use your Paypal account via Paypal Express Checkout & Paypal Checkout. If using Paypal Express Checkout, please ensure your delivery details are upto date via the Paypal website.

Delivery

How much does it cost to deliver my item?

For orders under £25.00 First Class delivery is £2.50 & Second Class delivery is £3.50, for orders over £25 delivery is free!

How long will my order take to arrive?

For orders under £20.00 – Once the order has been processed, the items will be delivered using Royal Mail First or Second Class postage. It will take approx 1-2 working days for your item(s) to reach you using First Class and approx 2-3 working days for your item(s) to reach you using Second Class.

For orders over £20.00 – Once the order has been processed, the items will be delivered using Royal Mail second class Parcels. It will take approx 2-3 working days for your item(s) to reach you.

Please be advised that a working day is classed as a Monday, Tuesday, Wednesday, Thursday & Friday. Bank holidays & public holidays are not classed as working days.

What happens if i'm not home?

If you aren’t home when Royal Mail or our Courier attempts delivery, they will leave a card informing you how to collect your parcel or schedule a redelivery.

Returns

I've changed my mind, can i return my order?

If you would like to return your item, may do so within 14 days of your item being dispatched. Please note that goods must be returned unopened and undamaged and in saleable condition. We cannot accept returns where seals and original packaging have been damaged or tampered with.

To return an item please contact us.

What happens if my goods are defective?

If you have received damaged or faulty goods please contact us. Once we have received your item we will arrange an exchange. If we cannot arrange an exchange of the item, we will issue a full refund.

Pre-Orders FAQ

When am i charged for my Pre-Order?

When you place a Pre-Order you will need to pay the full upfront price of your Order. You may cancel your Pre-Order a receive a full refund at any point before your product(s) have been dispatched. In the event that we are unable to fulfill your Pre-order, a full refund will be given.

What payment methods do you accept for Pre-Orders?

Pre-Orders can be placed using most major debit / credits cards and Paypal.

Am i guaranteed my Pre-Order?

Placing a pre-order does not guarantee availability of the product(s), but represents your offer to buy the product(s) when it / they are released for general sale. Manufacturers can and will cancel Pre-Orders due to (but not limited to) lack of sales and supply issues.

Images may not reflect final item.

Will i receive my Pre-Order on the date shown?

The Pre-Order date shown on the product page is an estimated date and is subject to change. Your Pre-Order will be dispatched to you as soon as we receive the stock into our warehouse.

Pre-Ordering products with different release dates

Please order Pre-Order products with different release dates in separate orders. Our system cannot process orders with multiple release dates & your order will unfortunately be cancelled. If you Pre-Order products from different sets with the same release date, then your order will not be dispatched until the last product in that order has arrived in stock.